Respond promptly to customer issues, serving as the first point of contact for on-site support. Follow the defined escalation matrix to escalate issues to L2 support when necessary.

Work within established support workflows, adhering to processes based on priority and SLA. Ensure efficient and effective issue resolution.

Utilize ticketing tools such as Jira, Zoho Desk, and Freshdesk to log and track customer issues. 

Off-Hours Support: Be available to respond to customer calls outside regular business hours. Collaborate with the support team to ensure swift issue resolution.

You have a Graduate degree in Electronics, Electrical Computer Science & Engineering from a reputed institute.

Excellent knowledge of Microsoft Office Applications and working knowledge of at least one Computer Operating System.

Ability to work in a team, keen eye for identification of errors and problem-solving in complex environments.

Good presentation and report writing skills.

 You are willing to support global customers in their local time.

Being part of an internationally acting and constantly growing technology company.

Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects.