Working Hours: Full-time Location: Leipzig, Erfurt, Ilmenau, or Remote (Germany) Start Date: immediately
What is the role about?
As a 3rd Level Support Specialist, you will play a critical role in maintaining and enhancing customer satisfaction through your technical support and problem-solving skills. You will be the go-to person for complex issues, ensuring stable and reliable services.
Provide support to customers via our ticket system, focusing on timely issue resolution.
Analyze platform issues, offering immediate solutions or escalations based on Service Level Agreements (SLAs).
Manage and maintain our managed services for customers, ensuring their smooth operation.
Offer technical support on both 3rd and partially 2nd-level customer queries.
Install, configure, and update Cuculus solutions tailored to customer needs.
Liaise with development teams to communicate bug reports and collaborate on solutions.
You fit in with us, if…
You have completed IT studies or training or are a career changer with relevant professional experience.
You have 3 years of experience working with Linux, particularly in roles that require hands-on support.
You are experienced with Red Hat and its derivatives (CentOS, Rocky Linux) and familiar with High Availability (HA) setups.
You can interpret log messages, manage certificates and keystores, and have basic knowledge of MySQL, Oracle and PostgreSQL.
You ideally hold an LPIC 1 certification.
You are personable, with strong communication skills and the ability to work well in a team.
You are diligent, well-organized, and can handle multiple requests in parallel.
You are business fluent in English.
What’s in for you?
Being part of a fast-growing scaleup company focused on smart grid software and services, dedicated to addressing some of the most pressing climate challenges.
Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects.
A permanent employment contract with fair conditions and flexible working hours and the possibility to work from home - no ifs and buts.
A pleasant, informal and open working environment with modern equipment, fresh fruit and drinks for free as well as regular team events and workshops.
Other benefits including e.g. day-care allowance, bike leasing, Deutschland Ticket subsidy, Workation, Udemy license, and company pension scheme.
Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too.
We appreciate your interest in Cuculus GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at jobs@cuculus.net.
